Contact Number: 021_87979646

Frequently Asked Questions (FAQ)

 

1. Do I need to register an account to place an order?
No, you can place an order without registering. After placing your order, our team will contact you.

2. Can I place an order at any time of the day?
Yes, our website is available 24/7, and you can place an order at any time.

3. Are there any additional costs besides the product price?
Yes, shipping costs are added to the invoice based on the destination and weight of the product, which can be seen in the shopping cart.

4. How long does it take to receive my order?
Delivery time depends on the type of product, quantity, and destination. For more details, please contact customer support.

5. Where will the orders be delivered?
In the order form, you will find a field named “Delivery Address.” Please enter the address where you would like your order to be delivered.

6. How can I contact customer support?
You can contact our support team through the “Contact Us” page or via the phone numbers listed on the website.

7. Is there a limit on the number of products I can order?
No, you can order any quantity you need.

8. Are the prices on the website up to date?
Yes, all prices displayed on the website are updated daily.

9. Is your ammonium sulfate suitable for organic farming?
Our ammonium sulfate is suitable for conventional farming.

10. How can I be sure about the quality of the products?
Our products come with quality certificates, and a chemical analysis report can be provided before purchase.

11. Is there a discount for bulk purchases?
Yes, special discounts are offered for bulk purchases. Please contact our sales team for more details.

12. Do you ship your products outside of Iran?
Yes, we offer export services. For more information about international shipping conditions, please contact us.

13. How can I cancel my order?
To cancel an order, please contact customer support before the product is shipped so that the necessary arrangements can be made.

14. Do your products come with a warranty or guarantee?
Our products are quality-assured. In case of any issues, please contact customer support for assistance.

15. Can I get advice on how to use ammonium sulfate?
Yes, our support team is ready to provide guidance on product usage and applications.

16. What should I do if the delivered product does not match my order?
In case of discrepancies, please contact support within 48 hours so the issue can be reviewed and resolved.

 

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